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PPMo Americas FAQ

  1. What is PPMo?
  2. Why PPMo is so Important?
  3. Americas’ Approach
  4. What are the Roles Played by the Areas in PPMo?
  5. The PPMo Process
  6. Who should I talk to?
  7. How to collect quality data?
  8. How do I see my results?
  9. Acronyms and Abbreviations
  10. Links

 

1. What is PPMo?

The Product Performance Monitoring, PPMo, is Continental’s global process designed to track how our products perform in real life conditions, against their key competitors, to provide Sales, R&D, Product Management, Benchmark and Quality Management valuable inputs about our strengths and weaknesses, enabling the understanding of the different product behaviors under different applications. PPMo is documented under POMS as HQST-V-CS-P-00-PR-0860-22.

 

2. Why PPMo is so Important?

  • It is impossible for our product development and management teams to predict how every single product would perform in all applications and against all key competitors, specially considering that specifications, ours and competitors’, change over time. It is imperative we keep a close monitoring of what's happening in real-life situations,
  • The close track and contact of our sales force and support people with our products in the field create knowledge and confidence about its performance, allowing better arguments and better customer support.

 

3. Americas’ Approach

The Truck Tires Americas’ senior management defined in 2021 that PPMo is the official process to track our products performance in the field, aligned with the Global approach, and that Technical Customer Services is the process owner, with the Sales Force as the main customer, as well as the main source of data collection.

 

4. What are the Roles Played by the Areas in PPMo?

  • Sales: Sales has the task to collect information in the field and use it to leverage business,
  • Technical Customer Services: TCS steers the process, validating and reporting data, complementing it with other input sources to make a final understanding of the product performance,
  • Product Management: PM, as the Sales voice, defines what has to be tracked, how, and against who,
  • R&D/Benchmark/Field Intelligence: Development areas are a key customer that should use the PPMo inputs to build better products in the future.

 

5. The PPMo Process

How the PPMo process happens?

 

6. Who should I talk to?

USA
 Issues with probes or with ContiTrack 2: Thom Johnson
 CT2 rules, targets, fleets, employee performance: Chris Davis
South America
 Issues with probes or with ContiTrack 2: Carolina Cazorla
 CT2 rules, targets, fleets, employee performance: Rafael Pereira
CaMexCa
 Issues with probes or with ContiTrack 2: Alejandro Dávila Fuentes
 CT2 rules, targets, fleets, employee performance: Alejandro Dávila Fuentes
Canada
 Issues with probes or with ContiTrack 2: Thom Johnson
 CT2 rules, targets, fleets, employee performance: Ryan Harper

 

7. How to collect quality data?

  • As a general rule in Statistics, the more data, the better. That’s why we encourage our teams to track as much tires as possible and to measure them as much as possible,
  • The problem is that only volume of data is not enough. We need good quality data in order to make the right estimations and come up with the right conclusions. Having the tires tracked in the right way is key for PPMo.

 

- Measurements

  1. Ensure every tire is id’ed
  2. Plan it to measure every tire, at least, four times:
    - Mounting: Data from tires w/o mounting mileage are discarded in PPMo. For OE tires, use “1”, as ContiTrack 2 does not accept “0” as an input,
    - 1st Inspection: Should be collected at the tire 20% at wear (80% RTD – remaining tread depth),
    - 2nd Inspection: Should be collected at 50% to 70% wear,
    - Demounting: Sticking the tire at demounting and checking its mileage is clearly the most important event of the PPMo, but also the most difficult one. Lots of tires are going to be removed from service before the pull-off point or customer will replace the tire without waning us. This is why we encourage the teams to get to the demounting point, but also plan ahead to make a survey at 80% wear (20% RTD) which also enable us to make good estimations, in case we miss the pull-off,
  3. The more inspections, the better. As a best practice, plan to visit the fleet every 4-6 weeks, depending on the application, and collect as many data as possible. If the tire gets replaced, create a new tire id and track the next tire installed,
  4. Intervals: Some markets use ‘intervals’ to measure the volume of data collection and it is defined as the set of two measures. Examples:
    Mount + Inspection = Interval
    1st Inspection + 2nd Inspection = Interval
    2nd Inspection + Removal = Interval
  5. Measurements have to be adequately spaced. Measures too close apart do not provide relevance data,
  6. Pay attention to the pressure! Makes no sense tracking tires you are not sure are properly calibrated,
  7. Take pictures and talk to your TCS rep. to document the conditions of the tires.

 

- The ContiTrack2 rules

  • Please check off-line documentation.

 

- Digital Solutions

  • For inspectors that have Digital Solution fleets to track, and they have a handheld toll (HHT) device to read them, should capture the sensor serial number as the tire ID.
  • You may mark the tire as well to speed up process on the return visit, but using the sensor ID allow us to pull data from ContiConnect,
  • The free app ContiConnect On-Site can be used to read and identify Gen2 sensors,
  • DS fleets are preferred: Fleets that uses tires connected to ContiConnect can use our system to track and store tread depth information.

 

- How do I brand/ID the tires?

  • Proper identification of the tracked tire is essential. Tires not ID’ed are not considered in the PPMo,
  • Most important thing is that the identification should be resistant enough to last for the tire live.
  • Examples:

 

- Fleet selection

  • TCS will sort through the list of customers getting the most viable options based on the feedback from Sales. If something is missing any, TCS will approach Sales and Product Planning to look at options to get those fill before making final assignments.
  • How the “ideal fleet for PPMo” looks like:
    - Uses Contis and competitors in the same application and allow us to track both,
    - Presents very good maintenance practices,
    - Brands it tires or allow us to,
    - Uses our Digital Solutions,
    - Has a controlled number of variables to be managed (routes, drivers, truck configs…)

 

- Conditions (damages) reporting

  • The process of documenting a condition found in a PPMo tire is the same of regular tires:
     - Gather all tire information,
     - Take sufficient pictures:
    • Barcode
    • Sidewall
    • Tread
    • Beads
    • Damage(s)

- Submit the info to your TCS rep. informing it belongs to a PPMo tire.

 

8. How do I see my results??

You can check the number of sticks collected under your name in the Regional PPMo Dashboard, under pages "Participation Overview“ and "Participation Drill Down“.

 

9. Acronyms and Abbreviations

CT2 - ContiTrack 2
PM - Product Management
PPMo - Product Performance Monitoring
PPT - Product Planning Team
PPW - Product Performance Workshop
QM - Quality Management
RTD - Remaining Tread Depth
TCS - Technical Customer Services

 

10. Links

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