Creating a new request for GW
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Access e-Sign and click on “New S-list”
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Click on “Group” and choose
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“Technical Customer Services - TT North America”
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Click on “Category” and choose
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“Goodwill approval flow”
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Click on “Document” and attach all necessary elements for analyzes
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Click on “Explanation” and provide some background: Brief summary (2 or 3 lines) of the case so that we can understand the background of the requisition quickly.
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Please don’t forget:
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Complaint number
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Tire size/model
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Dealer/shop involved and
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Any special remarks.
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- Click on
- “Copy signers and viewers from template”
- Select
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- “Approval Flow for Commercial Concessions - TT”
- Submit you request by clicking on
- “Save and start the workflow”
GW Requests - How to Check them
- 1.You can see your request by clicking on
- “Lists” → “Initiated”
- 2.You and the approvers will receive e-mails with the progress of your request.
